Terms and Conditions
GENERAL Our Bath and Beauty products use only the best, and freshest ingredients. As such, we do not keep an inventory on the shelf. Your order is created upon request. This assures you the best and freshest product possible, minimizes waste of resources, and is kind to the environment. Some products, such as soaps, may require a couple weeks to process and "cure". So, no, it's not immediate gratification... But, gratification will be had! You won't be disappointed! To Order: Simply jot down the product code and the quantity you would like and send us an email (jo@panjora.com), along with your name, address (with zip code) and a phone number (optional) to reach you, or put your order information in our contact form. We'll let you know how long it will take to prepare and approximately how much your order will be, with shipping. Orders are processed through PayPal, but you may use any major credit card. Checks will need to be sent and cleared before we can process your order. Let us know if you have a preferred shipper and if you would like your order to be insured. Thank you! PAYMENTS, SHIPPING, RETURNS, TAXES AND OTHER STUFF YOU NEED TO KNOW PAYMENT OPTIONS Gardens of Panjora offers secure shopping 24 hours a day, 7 days a week and 12 months out of the year; in other words – we are always open for your shopping convenience. We accept all major credit cards through PayPal. We also accept check and money orders. We cannot make any changes to an order once it is finalized. Please check your order carefully before you submit/place it. PAYMENT PROCESSING Gardens of Panjora will email you if we have any problems processing your order. Please be sure to add jo@panjora.com to your address book. If we aren't able to reach you within 14 days, we may need to cancel your order and charge you a 10% restocking fee. Please make sure to add us to your address book as we are not responsible for technical glitches or Spam filters on your computer or anywhere outside of our control. PayPal Users: Payments made though PayPal may occasionally take a few days to clear. Orders cannot be shipped until PayPal confirms that your payment has cleared. Orders of $150.00 or more paid for via PayPal must be shipped to an address that you have setup through PayPal as being a CONFIRMED PayPal address. Please note that confirming your address is separate from verifying your account. You are able to confirm your address by logging into your PayPal account, going into the Profile Summary area, selecting Street Address, and then by clicking on the Confirm button on the bottom of the page. PayPal's confirmation procedures may change, so if you have questions, please contact PayPal. APO and Overseas Orders We can not accept orders if you are outside of the United States. We are very sorry. SHIPPING All shipping fees are calculated based on the weight of the merchandise. Carriers set their minimum shipping weight at 2 lbs. We cannot be held responsible for any theft or damage that occurs if a shipper delivers your package when you are not home. If the shipper requires that packages be signed for in your area, please ensure that an adult is available to sign for your package. Customers are responsible for reimbursing us for any shipping and handling charges that are incurred if a package is returned because no one was available to accept it. If you may not be available to accept your delivery, we recommend that you use a shipping address where someone will be available to receive the package for you. We encourage you to contact your shipper directly to find out what their delivery policies are for your area. Our primary shipper is FedEx Ground, however, we can also ship UPS if that is your preference. Please note that if your mailing/shipping address is to a Post Office Box we will only be able to ship via the USPS unless you provide us with an accurate street address. If you would like special shipping attention please contact us. Gardens of Panjora understands that shipping adds additional cost to your order. Most carriers charge an additional fee to ship to residential addresses. You can reduce the cost of your shipping fees if you provide us with a business shipping address. In addition, if you prefer to have your package sent to your local FedEx office and held for pick up, please notify us at the time you place your order and provide that address. INSURANCE: You can protect your packages against loss or damage during shipping with insurance from your chosen carrier. FedEx and UPS both cover their packages for loss up to $100.00 per parcel. USPS provides insurance coverage up to $50.00 on all Priority shipping but if other USPS services are used there is an additional cost for insurance based on carrier rates. Gardens of Panjora will accept no responsibility for parcels once it is in the carrier's possession. If the customer chooses a particular carrier and the order amount is over the automatic insurance limits, it will be the customers’ responsibility to notify Gardens of Panjora that they wish to purchase additional insurance in the contact form or email when placing the order. Gardens of Panjora will contact the customer with the additional amount which will be a separate charge. Once the additional insurance has been purchased, your order will then be processed. Should damage or loss occur, Gardens of Panjora will make reasonable effort to assist the customer with providing documentation that may aid in recovering the loss, but it is the receiver’s sole responsibility to pursue action with the appropriate shipping carrier. ESTIMATED DELIVERY We strive to get our products to you as fast as possible. We make every attempt to process all orders within 72 hours of order receipt and payment. We will send a shipment confirmation and tracking information when your order ships. RETURN POLICY Gardens of Panjora wants you to be happy with all your purchases so please ask any questions prior to placing your order to insure your satisfaction. Bath and Beauty products are custom orders, therefore we are not able to accept returns or exchanges. DAMAGES AND SHORTAGES In the unlikely event that your package has been damaged in shipment or your product is short, please notify us as soon as possible. DO NOT discard the damaged packaging or merchandise as many carriers will need to inspect the box and contents prior to paying a claim. Please contact us if your order arrives incomplete, damaged or you have received an incorrect product. INCORRECT ADDRESSES, NON-DELIVERABLE, or REFUSED SHIPMENTS Please double check and make certain that the shipping address you provide to Gardens of Panjora is correct. If you have a lot, apartment, or suite number please make sure to include it on your mailing address. If a customer makes an address error, the customer is responsible for additional delivery charges. If we make an error, then we will absorb the additional fees. FedEx and UPS will charge $10.00 for even the smallest address corrections. We will in turn pass this charge to you. Packages returned to us marked, ‘Invalid Address’, ‘Refused’, or ‘Unclaimed’ will be credited back to the customer’s credit card, less a 15% restocking fee, and all shipping costs. All carriers require a valid phone number to complete your shipping order, please make sure to include a phone number with all orders. Hotmail, RoadRunner, Gmail and America Online (AOL) Users: Some email service providers including Hotmail, RoadRunner and AOL, have strict methods in place to prevent potentially unwanted emails from being delivered to the mailboxes of its subscribers. Unfortunately, their default filter settings can prevent their subscribers from receiving important emails regarding their online purchases. Gardens of Panjora is not responsible for order delays caused by your email filters preventing our emails from reaching you. We encourage you to please adjust your spam filter settings so that you can receive emails from Fragrance Laboratory email addresses. ORDER CANCELLATIONS Requests for order cancellation received within 2 hours from initial order placement will be refunded in full. All other cancellations will incur a 10% cancellation fee. Please contact us as soon as possible should you wish to cancel your order.